Terms & Conditions

Bookings terms & conditions

Members Club

We are a members only club and you need to have a current membership to join in our activities as either sailor, personal assistant or volunteer.

To comply with prevailing regulations and governing bodies we require:- first and last name, contact details i.e. email address, post code, mobile number. Emergency contact details (or that of the organisation you may be attending with). DoB is required for youth members and optional for all other membership category. Please declare any medical condition (or behaviour characteristics) we need to be aware of.

Alton Water Cancellations

You can cancel at anytime after booking. If you booked online you can use the members portal or select Cancel beside the booking you wish to cancel.

If the booking was made for you then please use the Contact form.

Woolverstone Cancellation

Please use the Contact form to let us know if you are not attending up to two weeks before your booking to avoid cancellation fees. The earlier the better as this allows other sailors an opportunity to sail. From two weeks prior to your session, cancellation fees are applied at the booking rate.

We appreciate there are times when things go wrong at the last minute. That's fine, we understand. Under extenuating circumstances you may apply to the board of trustees for a Waiver using the Contact form with the subject APPEAL.

48 Hours or less

If you are running late on the day please call the Operations manager on 07470 021 454. Unfortunately, we are unable to receive texts.

No Show Fee

This will be the same as your booking fee i.e you forfeit any refunds.

Woolverstone fees

For Exclusive Use bookings the fee is for the sole use of the boat and not the number of passengers you bring with your group.

For groups sharing a boat your sailing fee will be for the number of persons booked and not how many are attending.

Cancellation for Operational Reasons

The Woolverstone Project reserves the right to cancel sailing session for operational reasons such as adverse weather, shortage of crew or technical issues.

Alton Water - We have a Session Information Action Line for you to check if a session has been cancelled due to adverse weather on 07375 915 777 (recorded message).

Woolverstone - If the conditions are considered unsuitable on the day the Duty Session Leader or Operations manager will contact you. So please ensure your contact details are up to date.

Membership terms & conditions

Agreement and Signature

I wish to join the Woolverstone Project (the Club) and I will comply with the policies and terms and condition of the Woolverstone Project.

When sailing with the Club I understand that warm clothing and soft-soled footwear (plimsolls or old trainers) must be worn. I further agree that any items the Club's Instructors deem to be a hazard will be left on shore (these could include jewellery, mobile telephones, MP3 players, keys and so on). I also understand I should bring hats, gloves, scarves and sun bloc as appropriate.

The Club will supply an appropriate buoyancy aid that I must wear correctly while afloat or on the pontoon. Also, wheelchair lap belts must be undone when on pontoons. If sailing at Alton Water, I must bring a change of clothes.

I also understand that the Club is responsible for my safety whilst on the pontoon and water. At all other times I, or my carer, parent or guardian will be responsible for my safety and declare any Medical Conditions or allergies that may result in a fit or blackout and Emergency Medication that may be required during the session to the Duty Senior Instructor

Image Permissions

The Project may arrange for photographs or videos to be taken of Project activities and published on our website or social media channels to promote the Project. If you do not consent to your image being used by the Project in this way, please email us on info@woolverstoneproject.org.uk or preferably please use the Contact form.

Declarations of Medical Conditions or Behavorial Characteristics.

Do you have any medical conditions and anything we should be aware of? e.g Asthma, Diabetes, fits, blackouts etc. Also, do you have any allergies or medication that may be required in an emergency. If you have, please ensure that you log on to the website and edit your profile adding all relevant information. If you have none to declare please say so on your profile.

You should also inform the DSL, crew or sailing buddy each time you attend.

Last updated 09:11 on 14 October 2024